Prepare the package and ship the item as soon as possible
- If you need a little more time to sort things out, be sure to let your buyer know. To make sure your artwork arrives in one piece, consider packing artworks with bubble wrap and/or other fortified materials. Including a handwritten thank you note, stickers, business card, and other personal touches is also a great way to show your buyer that you appreciate their business and may even inspire repeat business or referrals.
Follow up with the buyer on shipping details
Following up with the Buyer is also recommended via email and encourage them to keep in touch. This goes a long way to ensuring they will leave a great review on your profile
Ship using a tracked and signed for delivery method
We recommend you use tracked and signed for shipping. This is required in order to be eligible for Seller Protection. Tracking numbers aren’t always free, so remember to take that price into consideration when setting shipping prices. Login to your account and add the shipping tracking number and tracking website link to your order. This helps notify and keep good records on our system of the shipped item.
Only send the item to the address shown in your sold items list to be protected by Seller Protection
Shipping to a different address after completion of the sale will void the Seller Protection leaving both you and Anuwai Arts at risk. If the buyer asks you to ship to another address, tell them you will have to coordinate a refund for them, ask them to update their shipping address and then buy the item again
Keep your proof of postage
This way, if something goes wrong with the transaction you will be able to prove the item was sent. Keep in mind that, in order to be valid, your proof of postage needs to contain the buyer’s address and date of shipping, as well as a tracking number
Make sure that the buyer has received the item and that they’re happy with it. It’s a nice thing to do, plus it gives you peace of mind that your shipping efforts were worth it. You can also ask them if they would mind leaving you a review if they haven’t done so already.